In this intensive one-day seminar learn the secrets to create a relationship with your customer. It’s all about being in their moment and understanding their needs. The question then becomes: How can you sell something to someone, where you bully yourself into their sandbox? Learn the proven techniques on how to:
- Listen effectively to your customers; Improve your communication skills
- Win customers over on the telephone
- Sell to your most stubborn customers
- Deal with aggressive customers
- Become a “pressure-free” sales person, one who is a pleasure to deal with
- Persuasively win others to your way of thinking
- Create business leadership techniques
- Make a positive mind work for you
Below are some tips that Ron will touch on during the workshop to improve customer service and bottom line for your business:
- Always tell your customer what you CAN do for them. Don’t begin your conversation by telling them what you CAN’T do.
- Allow irate customers to vent. Do not interrupt them or start to speak until they have finished having their say.
- Diffuse anger by saying “I’m sorry or “I apologize.”
- Make certain that your “solution” to the customer’s problem is acceptable to them. Get their approval and agreement.
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