Enhancing Customer Service

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Good customer service skills are required in every business.

Good customer service will maintain current customers and help attract new ones.  We suggest you ‘Enhance’ your customer service to create a person to person interaction and thus avoid seeing the person as just a number.

This 3 hour workshop will provide you with valuable information on how to go beyond total customer service.  Customer service is like playing in a sand box….it’s all about relationships.

Learn the skills to providing excellent customer service.

Customer Service

  • What Does Customer Service Really Mean?
  • What Does a Customer Really Want?
  • Your Role in the Company’s Success

The Competitive Advantage

  • Developing a Positive Self-Image
  • Developing a Positive Company Image
  • Becoming an Excellent Service Provider