Enhancing Customer Service
Good customer service skills are required in every business.
Good customer service will maintain current customers and help attract new ones. We suggest you ‘Enhance’ your customer service to create a person to person interaction and thus avoid seeing the person as just a number.
This 3 hour workshop will provide you with valuable information on how to go beyond total customer service. Customer service is like playing in a sand box….it’s all about relationships.
Learn the skills to providing excellent customer service.
- What Does Customer Service Really Mean?
- What Does a Customer Really Want?
- Your Role in the Company’s Success
The Competitive Advantage
- Developing a Positive Self-Image
- Developing a Positive Company Image
- Becoming an Excellent Service Provider